Ms Brigitte Meile
16 Feb 2015
The brackets did not fit the bed initially, but Finoak's customer service sent me the required 31-mm hooks without much ado and they were generally very helpful and understanding.
06 Jan 2015
Had an initial quality problem with the screws but extremely high level of service put that right. Also got the 31mm hooks instead of the 25mm which was originally not clear from the description. Overall a nice finish which does the job well and blends with the oak bed and seems as sturdy.